- Your Consent
- Collection, Use & Retention of Information
2.1 When We collect, use and retain information about You via the Website and the Booking Service, we do so to the extent only that is reasonably required to conduct Our business effectively.
2.2 The information collected by Us, and by eviivo on Our behalf, varies depending on the service You request from Us. For example, when You use the Booking Service to book accommodation, We may collect personal details such as Your name, address, accommodation details, credit/debit card number and expiry date, billing details and telephone numbers. This information may be collected from third parties including any third party accommodation provider that You selected via the Booking Service and placed Your Booking with, or other people who collect information on Our behalf such as regional and local tourism organisations. We may also collect information directly from You when You speak to Us over the telephone or send Us correspondence or submit an accommodation review. Finally, We undertake market research, or have third parties undertake it on Our behalf and collect information in that way.
2.3 We use information to complete transactions on Your behalf and to ensure that We can efficiently manage and track transactions that are processed through Our system. We also use information to monitor Our system efficiency and usage, and to test and develop enhancements and changes to the way We do business or enhance our systems. With respect to the Booking Service, Your credit/debit card details are collected by eviivo on Our behalf when you pay for the Booking for the sole purpose of processing the Booking transaction You have requested and these details are not stored or used in any other way by Us or eviivo.
2.4 The information that We collect may be transferred to and stored at a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for Us or for eviivo or for one of Our suppliers or contractors, in order to process or manage Booking transactions using the Booking Service. This include eviivo’s affiliate company in Tunisia.
- Protection of information
3.1 We maintain appropriate security standards and procedures in relation to the collection, use and retention of Your information in order to prevent unauthorised access or disclosure. Should You contact Bookwell Travel, LLC or eviivo, Our security procedures mean that either Bookwell Travel, LLC or eviivo may request proof of identity before either party is able to disclose any information to You.
- Disclosure to Third Parties
4.1 Information is shared with Our group companies, contractors, data processing companies including operators of global distribution systems and payment clearing houses, bank and professional advisers. We share only the information necessary to deliver any supply of products and/or services by Us to You or in order to ensure the successful completion of a transaction processed through Our system or for related purposes. We may also disclose Your information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that We sell Our business then to the purchaser of that business.
4.2 We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example We may tell Our business partners including regional and local tourism organisations and commercial distributors the number of customers in certain demographic groups who purchased accommodation using Our system. This does not involve the disclosure of any personal information which can identify any particular customer in any way.
4.3 We may disclose Your personal information at any time where necessary to comply with any legal obligation or requirement, such as to comply with an order of the court.
- Online Guest Reviews
5.1 The terms and conditions which will apply to any online guest reviews that You submit are detailed in Our Guest Review Terms published at www.bookwelltravel.com/termsandconditions
- Employee Access to Information
6.1 Your information is disclosed to Our employees, agents and representatives on “a need to know” basis and We confirm that all such persons understand the importance of client confidentiality and privacy. The information you provide when you use the Booking Service is also disclosed to eviivo’s employees, agents and representatives and eviivo may use this information in order to contact you in order to perform the fulfilment or payment of any Bookings made by You via the Booking Service.
- Updating, Maintenance and Accuracy of Your Information
7.1 We endeavour to ensure that all information held relating to You is kept up-to-date, accurate and complete.
7.2 Data populated by You (including Your personal details entered in any fields) is Your sole responsibility and any changes to any aspect of Your personal data should be updated directly by You.
7.4 All of eviivo’s processes and data storage methods have been approved by the Information Commissioner’s Office (https://ico.org.uk) and eviivo’s registration number is Z1431368.
- Cookies and Other Non-Personal Information
8.1 When You visit the Website, we may automatically collect non-personal information about You, such as the type of internet browser You use, the website from which You have come to the Website and Your IP address (the unique address which identifies Your computer on the internet) which is automatically recognised by Our web server. You cannot be identified from this information and it is only used to assist Us in providing an effective service on the Website and to collect broad demographic information for aggregate use.
8.3 We may use third-party advertising companies to serve ads on Our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If You would like more information about this practice and Your choices, please visit the Network Advertising Initiative website (http://www.networkadvertising.org).
- Complaints procedure
9.1 If You wish to make a complaint about Our services or any associated matter, You may contact Us by email, letter or fax. We do require that complaints be made in writing by email, fax or post. Wherever possible, complaints will be dealt with promptly, and You will receive a response within 30 working days.
9.2 If You are dissatisfied with the outcome of Your complaint, You may choose to escalate the complaint internally by contacting Our Customer Services team email@example.com or in writing at Bookwell Travel, LLC, 15 Elm Street, Mystic, CT 06355. A response to an escalated complaint will be made within a further 30 working days.
9.3 You may also contact eviivo at firstname.lastname@example.org or in writing at eviivo Ltd, The Grimaldi Building, 154 Pentonville Road, London N1 9JE.
Guest Review Terms
These Guest Review Terms (“Guest Review Terms”) describe the submission and use of any guest review information submitted after the booking of accommodation, using the Booking Service operated by eviivo on behalf of Bookwell Travel, LLC at www.bookwelltravel.com/termsandconditions website under the URL https://bookwelltravel.com link
By submitting Your response, you accept and agree to be bound by these Guest Review Terms.
1.1 Any Guest Review questionnaire must be completed by the person (or party) who stayed in and booked the accommodation. Only one questionnaire should be completed per stay.
1.2 You must not submit Your response to the questionnaire if You:-
(a) did not stay in the accommodation; (b) are less than 18 years old; or (c) have a personal or business connection to the accommodation provider or any of its staff.
1.3 You must not forward the questionnaire to someone else, allow anyone else to complete the questionnaire or impersonate or try to impersonate another person.
- Right to Use Your Content
2.1 We may publish, check, edit or remove all or part of the ratings, reviews, comments, photographs or other information and material, including your name, town and country, which you submit to us (‘Your Content‘), at Our sole discretion. We do not check, monitor or moderate any user ratings, comments or reviews You submit to Us, nor do We check their exact origin, and Your Content may be automatically uploaded to the site.
2.2 You retain any copyright You may have in Your Content. By submitting material to Us, You grant us a royalty-free, perpetual, irrevocable, non-exclusive worldwide licence to use, copy, edit, adapt, publish, translate, create adaptations from, make available, communicate and distribute Your Content (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed. By submitting Your Content, you warrant that You have the right to grant this licence. The licence is capable of sub-license by Us for example to the Accommodation Provider in question, to Our booking partners and to other public or private entities with whom We have dealings.
2.3 To the extent permitted by law, you waive Your moral rights (e.g. the right to be identified as author or to object to derogatory treatment) in Your Content. As a result, we can:
- Continue to publish all or part of Your Content, including Your comments, ratings, photographs, name, town and country, even if You change Your mind and want Us to remove it;
- Remove Your Content, even if You have not breached these Guest Review Terms;
- Use all or part of Your Content in promoting Our products and services (e.g. We may use Your Content in Our advertising and other publications);
- Edit Your Content, which may result in a part of it being modified and displayed, including without Your name.
2.5 Your user review may appear on the website of the Accommodation Provider in question and on relevant third party accommodation booking and information websites.
- Submission of Your Content
3.1 You must give Your honest opinion about the accommodation based on Your experience of Your stay or any communications You might have had with the accommodation provider before Your stay in preparation for Your stay.
3.2 Once Your review is online, anyone with internet access can read it. Please make sure Your comments are clear to ensure that they are not misunderstood. Do not forget that You are legally responsible for what You submit. Please consider how Your comments could be received by others as well as any lawful regulations concerning abuse, defamation and racial hatred etc. Many different types of people of different ages may view Your comments.
3.3 Please be polite. Do not use swear words or crude or sexual language. Only English is allowed on this Website. Keep Your submissions relevant. Do not insult other contributions or discuss the non-appearance or removal of any content. Comments should be respectful of people’s privacy
- You must not submit any material that is:
- (i) libellous, malicious, threatening, false, misleading, offensive, abusive, discriminatory, harassing or racist; (ii) a breach of confidentiality or someone’s privacy (for example, You must not submit the telephone number, email address or other contact details of any person), (iii) indecent, obscene or of a sexual nature;
- is likely to: (i) cause alarm or distress; (ii) encourage violence or racial or religious hatred;
- infringes any intellectual property rights, such as copyright and trade marks. You must own the rights in everything You submit (e.g. photos and comments) or must obtain permission from the rights owner to submit the material;
- advertises any product or services or is for any other commercial purpose;
- impersonates anyone else or otherwise misrepresents Your identity, affiliation or status;
- could prejudice any active legal proceedings of which You are aware;
- is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, corrupted data or other malicious or harmful software, data, components or conduct);
- is, encourages or teaches conduct that is a criminal offence, gives rise to civil liability, or is otherwise unlawful;
- includes links to any websites or webpages.
3.5 You must not try to circumvent any protections We put in place for the security and operation of the questionnaire or Our booking or review processes.
3.6 You must not re-submit content which You are aware has been removed.
- Your Personal Information
These Booking Terms (‘Booking Terms’) are between Bookwell Travel, LLC (‘We’, ‘Us’, ‘Our’) and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of Booking(s) by the Accommodation Provider You have selected via the Booking Service operated by Bookwell Travel, LLC and eviivo on the www.bookwelltravel.com Website, and as set out in the ‘Reservation confirmed with’ section of Your Booking Confirmation . These Booking Terms are governed by United States law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.
eviivo Ltd operates the Booking Service on behalf of Bookwell Travel, LLC.
- Our services to You are to take Your Booking and payment and to make the arrangements with the Accommodation Provider You have selected. We are not in a position to ensure that the Accommodation Provider You have selected via the Booking Service meets Your expectations or performs its services properly or at all.
- Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received payment of (i) a minimum deposit equivalent to at least five percent (5%) or more of the value of Your Booking; or (ii) any other amount greater than five percent (5%) or more of the value of Your Booking as specified via the Booking Service at the time of Your booking.
- Where a deposit or any other amount that is less than the total value of the stay is paid via the Booking Service, the balance of the cost of Your stay will be paid by You directly to the Accommodation Provider, on either check-in or check-out or at an earlier date if so requested by direct communication between You and the Accommodation Provider.
- Although You make a Booking through Us and have a contract with Us, because the Accommodation Provider is responsible for the day to day provision of the services to You under that Booking, all complaints (other than those related to payments made by You to Us or refunds that may be payable by Us to You) should be directed to the Accommodation Provider in the first instance.
- You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking.
- Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified.
- When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting the Accommodation Provider.
2.1 All prices are Net of Taxes and your remain responsible for paying all applicable taxes at the applicable rate. The taxes applicable to any deposit due and collected online at the time of booking are displayed on the booking page and on Your Booking Confirmation. The taxes applicable to any outstanding balance are payable to and shall be collected by the Accommodation Provider at check-out and/or at an earlier time as indicated on Your Booking Confirmation.
2.2 On the rare occasion that an error in pricing occurs and the Accommodation Provider does not accept Your reservation, even after We have issued a Booking Confirmation, We will notify You as soon as We reasonably can and refund the amount paid in full without any liability for the error or omission. Such a refund shall be processed by eviivo on our behalf. You agree that We will be the sole arbiter of any pricing discrepancy and We will provide written evidence of any obvious pricing errors to You in support of Our decision.
2.3 You agree that neither We nor the Accommodation Provider will be liable for any additional or consequential expenses You may incur as a result of the error or omission.
2.4 Prices are per room per night (unless otherwise and explicitly specified via the Booking Service and on Your Booking Confirmation).
2.5 If You have selected booking extras these will be added to the total price of Your Booking. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated).
2.6 Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
3.1 In the rare case that the Accommodation Provider is unable to accommodate You as per Your Booking, You will be offered alternate accommodation by the Accommodation Provider and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You.
3.2 Arrival and departure and check-in and check-out times are as specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with the Accommodation Provider. In the event that You attempt to check-in outside of the stated time without prior arrangement, or fail to check-in at all, the Accommodation Provider may cancel the entire booking and retain any amount it is entitled to retain as stated in the Accommodation Provider’s cancellation policy section of Your Booking Confirmation.
4.1 The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking. Your card statement will display eviivo Limited as the merchant of record.
4.2 All additional goods and services purchased during Your stay must be paid in full directly with the Accommodation Provider.
5.1 Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible for any indirect or special damages.
5.2 Although We take care in Our selection of Accommodation Providers, We do not have any control over them, nor do We carry out any form of inspection of these Accommodation Providers, and therefore We are not responsible for what they do or do not do, but where We can We will try to ensure You have the benefit of the contractual commitments the Accommodation Provider makes to Us in relation to Your Booking.
5.3 Should You have any concerns relating to the Accommodation Provider’s operation, hygiene, health and safety practices or services, You should address these with the Accommodation Provider directly, or contact the relevant regulatory authority. If You would like to check the specific conditions of stay relating to the Accommodation Provider, You should address these with the Accommodation Provider directly.
5.4 We will not be liable to You where We have exercised reasonable care and skill in Our provision of the platform and the placement of requirements on the relevant Accommodation Provider’s delivery of services to You.
5.5 We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control, including the provision of the service by the Accommodation Provider.
5.6 You are responsible for any damage or loss caused to the Accommodation Provider, including any damage to their property by Your act, omission, default or neglect and You agree to indemnify Us and the Accommodation Provider and You agree to pay Us or the Accommodation Provider on demand the amount reasonably required to make good or remedy any such damage or loss.
5.7 We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests at the Accommodation Provider.
- Data protection